Refund and Return Policy

Last updated: February 9, 2026

This Refund and Return Policy explains how refunds, credits, and returns work for purchases made through Quincy News's online storefront and customer portal (the "Store"). This policy is intended to provide clear product-facing information and does not limit any rights that cannot be waived under applicable law.

For additional terms that apply to use of our Services, please review our Terms of Use.

1. Digital-only products; no returns

Quincy News sells digital services and digital access only (for example: subscriptions, real-time feeds, and API access). We do not sell physical goods.

Because there is nothing to physically return, we do not offer returns or exchanges. When you purchase access, you may receive immediate access to Services and/or be issued an API key.

2. Refunds, credits, and billing adjustments

All sales are final. Except where required by applicable law or where we expressly agree otherwise in writing, we do not provide refunds, returns, or credits for any purchase.

Our Services are provided on an "as-is" and "as-available" basis. We do not guarantee that the Services will be uninterrupted, error-free, timely, complete, or compatible with your systems. These types of issues, standing alone, do not make you eligible for a refund.

Situations where we may make an exception

We may, at our sole discretion, issue a refund, credit, or other billing adjustment in limited circumstances, such as:

• Duplicate charges or other objectively verifiable billing errors.
• Unauthorized transactions where we can verify that the charge was not authorized by you (we may request additional information).
• Non-delivery / inability to access due to a technical issue solely within our control that we are unable to resolve using commercially reasonable efforts.
• Refunds required by law (see "Consumer and statutory rights" below).

If we grant a refund or credit, we may deactivate the relevant subscription and/or API keys, and you must stop using the Services and delete any copies of materials, data, or Content obtained through the refunded purchase.

3. Subscription cancellations

You can cancel a subscription at any time through the billing portal (if available) or by contacting us. Unless otherwise stated at checkout or in an order form, cancellation takes effect at the end of the current billing period.

No prorated refunds. We do not provide prorated refunds or credits for partial subscription periods, except where required by applicable law or where we expressly agree otherwise in writing.

4. Chargebacks and payment disputes

If you have a question or concern about a charge, please contact us before initiating a chargeback or dispute with your bank. Many billing issues can be resolved quickly by our support team.

If a chargeback or payment dispute is filed, we may (to the extent permitted by applicable law) suspend or terminate access to the Services associated with the disputed charge while the dispute is pending.

5. Consumer and statutory rights

Nothing in this policy is intended to waive or limit any rights you may have under applicable law that cannot be waived or limited by contract.

In some jurisdictions (including parts of the EEA/UK), consumers may have specific statutory rights related to defective or non-conforming digital content or digital services, and may also have a right of withdrawal/cancellation in certain circumstances. Depending on the jurisdiction and the product, that right may be limited or may cease once performance begins (for example, once you are granted access or an API key is issued), if the consumer has expressly consented and acknowledged such effect.

If you believe you have a statutory right to a remedy, contact us and we will work with you to address the issue in a manner consistent with applicable law.

6. How to request help

To report a billing issue or request assistance, email contact@quincy.news with the subject line "Refund request" or "Billing question" and include:

• the email address used at checkout,
• the date and amount of the charge,
• a receipt or invoice identifier (if available), and
• a brief explanation of the issue.

If a refund is approved, we typically issue it back to the original payment method. Timing depends on the payment method and financial institution.

7. Changes to this policy

We may update this Refund and Return Policy from time to time to reflect changes in our storefront, Services, or legal requirements. The "Last updated" date above indicates when this policy was most recently revised.