Version: 2026-04-29

Refund Policy

Quincy News, LLC

Effective Date: April 29, 2026

This Refund Policy (this "Policy") forms part of the Agreement between you and Quincy News, LLC ("we," "us," or "our") and governs all refund, billing-adjustment, and payment-dispute matters relating to your Subscription.

Capitalized terms used but not defined here have the meanings given in the Standard Terms and Conditions (the "Terms"). The circumstances in which a right to a refund arises are governed by the Terms and by Applicable Law; this Policy sets out the procedures and additional detail applicable to those rights.

1. All Payments Are Final

1.1.UNLESS OTHERWISE PROVIDED IN THE TERMS UNDER SECTION 4.4 (CHANGES TO SERVICE OR CONTENT), SECTION 8.10 (PREPAID FEES), SECTION 14.16 (FORCE MAJEURE), OR APPLICABLE LAW, ALL PAYMENTS ARE FINAL.
1.2.EXCEPT AS OTHERWISE PROVIDED IN THIS POLICY, THE TERMS, OR APPLICABLE LAW, WE DO NOT PROVIDE REFUNDS, RETURNS, OR CREDITS FOR ANY PURCHASE. INTERRUPTIONS, ERRORS, OR INCOMPATIBILITY WITH YOUR SYSTEMS DO NOT, STANDING ALONE, MAKE YOU ELIGIBLE FOR A REFUND.

2. Digital Products; No Physical Returns

2.1.We do not sell physical goods. Because there is nothing to physically return, we do not offer returns or exchanges. When you purchase a Subscription, you may receive immediate access to the Service and/or be issued an API key.

3. Billing Adjustments and Discretionary Refunds

3.1.We may, at our sole discretion, issue a refund, credit, or other billing adjustment in the following operational circumstances:
  • Unauthorized transactions: where we can verify that the charge was not authorized by you (we may request additional information to complete this verification); or
  • Non-delivery or inability to access: due to a technical issue solely within our control that we are unable to resolve using commercially reasonable efforts.
3.2.If we grant a refund or credit, we may deactivate the relevant Subscription and/or API keys, and you must cease using the Service and delete any copies of Content obtained through the refunded purchase.

4. Unauthorized Charges

4.1.If you believe a charge was made to your payment method without your authorization, contact us promptly by following the steps listed in Section 7 below before initiating a chargeback or dispute with your bank. We will investigate and, where we can verify the transaction was unauthorized, process a remedy in accordance with Section 3 above.

5. Chargebacks and Payment Disputes

5.1.If you have a question or concern about a charge, please contact us by following the steps listed in Section 7 below before initiating a chargeback or dispute with your bank; many billing issues can be resolved quickly by our support team.
5.2.If a chargeback or payment dispute is filed, we may, to the extent permitted by Applicable Law, suspend or terminate access to the Services associated with the disputed charge while the dispute is pending.

6. Other Statutory Rights

6.1.In some jurisdictions, consumers may have specific statutory rights related to defective or non-conforming digital content or digital services. Nothing in this Policy is intended to waive or limit any rights you may have under applicable law that cannot be waived or limited by contract.
6.2.If you believe you have a statutory right to a remedy, contact us by following the steps listed in Section 7 below and we will work with you to address the issue in a manner consistent with applicable law.

7. How to Request a Refund or Billing Adjustment

7.1.To report a billing issue, request a refund, or submit a withdrawal notice, email contact@quincy.news with the subject line "Refund request," "Billing question," or "Withdrawal notice" and include:
  • the email address used at checkout;
  • the date and amount of the charge;
  • a receipt or invoice identifier, if available; and
  • a brief explanation of the issue.
7.2.If a refund is approved, we will typically issue it back to the original payment method; timing depends on the payment method and financial institution.
7.3.This Policy is incorporated into and forms part of the Agreement. See also Section 8 (Cancellation, Refunds, and Termination) of the Terms.