Frequently Asked Questions
Everything you need to know about Quincy News — subscriptions, billing, coverage, and more.
Getting Started
What is Quincy News Feed Viewer?
Quincy News Feed Viewer is Quincy News's core subscription product. It gives you real-time headlines and story content from our aggregated news feed — the same data that powers our public viewer, but without any delay, with full story bodies, and with unlimited search history.
Headlines are pushed to your browser in real time via WebSocket. No special hardware or software required.
What happens when I create a free account?
A free account gives you reduced-delay headlines (5 minutes instead of 15), full story body content, and full search history. It's a great way to explore the feed before committing to a subscription.
No credit card is required. Just enter your email and we'll send you a magic link to sign in.
How do I sign in?
We use magic links instead of passwords. Enter your email address and we'll send you a one-time sign-in link. Click it and you're in — no password to remember, reset, or leak.
Magic links expire after 15 minutes and can only be used once. Your session lasts 7 days. You can sign in from the live feed at quincy.news/feed or the account portal at quincy.news/portal.
How do I reset my password?
There's no password to reset. Quincy News uses passwordless authentication via magic links. Every time you sign in, you receive a fresh, cryptographically secure link sent to your email. This is more secure than traditional passwords — there's nothing to phish, guess, or stuff.
If you're not receiving the magic link email, check your spam folder or contact us at quincy.news/contact.
What happens when I subscribe to Quincy News Feed Viewer?
Once your payment is processed, your account is immediately upgraded. Headlines arrive in real time with zero delay, you get full story bodies, unlimited search, and you can subscribe to optional add-ons like live audio streams for additional subscription fees.
You don't need to create a separate account first — you can subscribe directly, and we'll create your account as part of the checkout process.
What does "real-time" mean?
Headlines are pushed to your browser the moment they are processed by our pipeline — typically within seconds of the original source publication. We use WebSocket push technology so there is no polling delay. The same infrastructure serves institutional clients who require prompt delivery.
What are streaming add-ons?
Streaming add-ons extend your Quincy News Feed Viewer with additional content types like live audio streams (White House briefings, Fed speeches). Add-ons require an active Quincy News Feed Viewer subscription and are billed separately.
How do I get help or contact support?
Email us at contact@quincy.news, or use the contact form at quincy.news/contact.
Payment & Billing
What payment methods do you accept?
Credit and debit cards (e.g., Visa, Mastercard, Amex) and USDC stablecoin via Stripe. Crypto wallets on Base and Polygon networks (400+ supported).
Can I pay in crypto?
Yes — select "Pay with crypto" at checkout to pay with USDC stablecoin. A crypto convenience fee applies. Funds settle in USD.
What are the fees?
A processing fee is added at checkout to cover payment provider costs. Card: ~3%. Crypto: ~5%. The total fee is shown before you complete checkout.
Can I prepay a longer term?
Month-to-month is all that is offered today via this channel. Low commitment, low risk. Price certainty through term commitment is under development.
How do I cancel?
Sign in at quincy.news/portal → Subscriptions → Cancel. Access continues through the end of your billing period. No partial refunds are issued. See our Refund Policy at quincy.news/refund-policy for details.
How do I delete my account?
Portal → Danger Zone → Delete my account. This cancels active subscriptions and removes personal information. Financial records are retained as required for compliance.
Do you offer refunds?
Subscriptions are non-refundable. You keep access through the end of your billing period.
Will my price change?
Introductory pricing — subject to change. Subscriptions auto-renew at then-current prices. We will notify you by email at least 30 days before any price increase.
Coverage & Access
What countries can access Quincy News?
Available globally, except countries under US OFAC sanctions.
What is the latency from source to my screen?
Stories appear within seconds of wire publication. Real-time subscribers see stories instantly; registered users have a 5-minute delay; anonymous users 15 minutes. Try our latency tester at quincy.news/tools/latency.
Can I get even faster feeds?
For the most direct delivery (algorithmic/institutional use) via cross connect, contact us about professional API access with direct UDP multicast.
What news sources do you cover?
We aggregate from major wire services (PR Newswire, GlobeNewsWire, Business Wire, Accesswire), government agencies (Treasury, BLS, USDA, EIA, FDA, SEC, DOJ, DOD), our own editorial coverage (Quincy News Staff) and even CNN. Source coverage is continuously expanding.
Specific source availability is not guaranteed — sources may be added or removed as partnerships and licensing evolve. See the feed for the current list of active sources.
Can you add other news sources?
We evaluate new sources regularly. Email us at contact@quincy.news with your request.
Professional vs Non-Professional
Who qualifies as a Non-Professional?
You qualify as a Non-Professional if you meet all of the following:
- You access Quincy News solely for personal, non-commercial informational purposes.
- You are not registered or qualified as a securities professional with any regulatory body (SEC, FINRA, FCA, or equivalent).
- You do not use the data in connection with any business, trading, or commercial activity on behalf of any entity.
- You do not redistribute, sublicense, or make the data available to any third party.
- You are not employed by or acting on behalf of an entity that would fail any of the above criteria.
If you do not meet all of the above, you are a Professional.
What makes someone a "professional"?
If you use financial news for investment decisions on behalf of others, trade professionally, work for a broker-dealer, investment advisor, bank, or insurance company, or redistribute data commercially.
I'm not sure — examples?
Non-professional: personal investor, journalist, student, hobbyist. Professional: hedge fund analyst, prop trader, RIA, broker-dealer employee, anyone in a fiduciary capacity, anyone redistributing data.
Can professionals create a free account?
Yes. Anyone can create a free registered account to explore the delayed feed with full story bodies and search. However, professionals cannot self-serve purchase a Non-Professional subscription. If you need real-time access for commercial or institutional use, contact us for a Professional plan.
What if I'm a professional?
Contact us for professional pricing. Professional subscriptions have different terms.
What if I misrepresent my status?
Violates subscription terms and data license agreements. Subscription may be terminated; you may be liable for professional-rate fees retroactively.
Technical
What browsers are supported?
Any modern browser (Chrome, Firefox, Safari, Edge) including mobile.
Can I use data in trading systems?
Not with a personal subscription. Contact us about professional/API access.
Tools & Diagnostics
What tools does Quincy News offer?
We provide free diagnostic tools at quincy.news/tools including a real-time WebSocket latency tester, a server time synchronization clock, and an epoch timestamp converter.
How does the latency tester work?
The latency tester sends 100 ping messages through our Web PubSub infrastructure — the same WebSocket path that delivers live headlines to subscribers. Each ping is echoed back immediately, and the round-trip time is halved to estimate one-way server-to-browser latency. Results are displayed in a live histogram as they arrive.
No login is required. Run it from any browser at quincy.news/tools/latency.
What does the latency tester actually measure?
It measures the WebSocket round-trip time between your browser and our nearest publisher data center, divided by two. This is an estimate of how quickly a headline pushed from our servers would reach your screen — the last hop of the delivery pipeline.
It does not measure source-to-server processing time, which is separate and depends on the upstream wire.
What is a good latency result?
Under 25 ms one-way is excellent (shown in green). Most users in the eastern US see 10–30 ms. West coast and European users typically see 30–80 ms. Results above 100 ms may indicate network congestion, a distant geographic location, or a VPN adding hops.